FAQs

How Do I Place An Order?

Select an item you like then select size and click on "ADD TO CART" then continue shopping until you are ready to complete your purchase. After you have made your final selections, click “VIEW CART" to view all items in cart.

Once in cart, click "CHECKOUT" to enter shipping, billing and payment info. 

What Payment Methods Do You Accept?

Darkseas.com accepts:

·       Visa

·       MasterCard

·       American Express

Please note: Promotion codes cannot be retroactively applied.

AVOID FRAUD: An order confirmation with a copy of your driver’s license and credit card may be required before processing an order. Order confirmations are to protect you against fraud.

Will I Be Charged Tax?

We are required to collect sales tax for the state of California only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.

How Will I Know That My Order Was Accepted?

You will receive an email confirmation shortly after your order has been placed.

Feel free to contact us direct with any questions:

E-mail: info@darkseas.com
Phone: Toll Free 888.215.3813
Business Hours: Monday - Friday, 9:00am - 4:00pm PSTm.

Can I Add or Remove Items From My Order Once It Is Submitted?

Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.

Can I Cancel My Order After It Has Been Placed?

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order.

Darkseas.com wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.

What If An Item Is Out Of Stock?

If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.

How Do I Check My Order Status?

Feel free to contact us direct with any questions at (Toll Free) 888.215.3813 from 9:00am-4:00pm, PST or via email at info@darkseas.com

How do I return or exchange an item?

If you'd like to initiate a return or exchange, please visit our returns/exchange portal: Dark Seas Division Returns (loopreturns.com)

RETURN POLICY

• Merchandise must be returned within 30 days
• Merchandise must have all original tags attached, in their original form (NOT worn, altered, or washed).
• We reserve the right to refuse a refund / exchange if the items have any signs of wear, alterations, misuse or damage
• Dark Seas does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to Info@Darkseas.com.com before sending the item back.
• You may use a shipper of your choice for a full refund, less the original shipping cost. To insure we receive your return/exchange please request a tracking number from your shipper.
• We are not responsible for lost returns or exchanges.
• Original shipping and handling charges are not refundable
• All Refunds are issued to the original payment method
• All Returns are subject to a restocking fee of $8.00

Do you ship Internationally?

Dark Seas ships to select countries.

Route Package Protection

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please note taxes and shipping are non-refundable.

Need to file a claim with Route: Resolve Center (route.com)
Please review Route’s full policy: Route Package Protection Policies – Route for Shoppers